How do I move the IXXO Cart License?
Posted by Nick Costa on 30 December 2016 01:51 AM
Moving IXXO Cart
When you move your IXXO CART system, if the domain, IP or directory you use it in is changing then you will need to have your license updated. How this is done depends upon the license you have. There are 2 different scenarios as below.
If this is the case then you are able to reissue your license from our client area @ http://ixxocart.com/members without any manual intervention from us. Just login, go to Services > My Licenses, select your license key and click Reissue under the Management Actions tab - then visit your IXXO Cart installation in the new location and it will save the new valid access details for it
If this is the case then you won't be able to reissue your license from our client area because the domain and IP are not allowed to change. Please contact the reseller to have them update the license for use at the new location.
Moving IXXO Cart is straight forward:
Changing the License Key IXXO Cart uses
To change the license key your IXXO Cart system uses, login to the admin area and go to Help > Change License Key. You can then enter your new license key there along with your admin login details to verify the change. If you are getting a license invalid error so that you are unable to login then there is also a link to the change license page from the license error page.
Is licensing dependent on ixxocart.com being online?
No. IXXO CART uses a local key licensing system with periodic remote verification checks. What this means is that once every 15 days, your IXXO CART system will contact our server to ensure it is being run in the correct location and that the license is still valid. Your IXXO CART system being online is not dependent on our server being online during the time the local key is valid.
Should our licensing server be down on the day your next verification check is due then the system will allow up to 5 days for a connection to be made. If after this time, the system is still unable to verify your license with our licensing server then your IXXO CART Admin Area will become inactive until it can contact our server again.
Your IXXO CART Client Area (frontend) will always remain online even if you have an invalid or expired license to ensure your clients access is not interrupted.
No Connection Error
A No Connection error on the admin login page suggests there is a problem preventing your server from communicating with the IXXO licensing server. This is commonly a CURL or DNS resolution problem. These are essential items in the use of IXXO Cart and is something your server admin will need to investigate and correct.
A License Invalid error on the admin login page can be caused by one of the following changes:
Please ensure the full key is entered, this includes the prefix eg. "ICMVWP-", "ICMVSA-"
Following any changes to the location of your IXXO Cart installation, the license must be updated accordingly. Please refer to Moving IXXO Cart above for instructions on doing so.